About the Role
We are hiring a service rep to manage user queries, questions and concerns. You will also be asked to process, modify and escalate users' complaints and concerns across a number of communication channels. To do well in this role you need to be able to remain calm when users are frustrated and having a bad experience on the platform.
High school diploma, general education degree or equivalent.
1+ years of experience in customer service.
Ability to stay calm when users are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Ability to work in a fast-paced environment.
Proactive attitude in problem solving and suggestions, ability to implement feedback with ease and in a timely manner.
Knowledge of immigration is a plus, but not necessary. However, a hunger to learn as much as possible about the ever-evolving immigration world is a must.
Experience working on a remote team preferred.
Maintaining a positive, empathetic and professional attitude toward users at all times.
Responding promptly to user inquiries.
Communicating with users through various channels.
Acknowledging and resolving users' complaints and concerns.
Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of users' interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the service rep process.
Managing a team of volunteers and intern service reps.
Ensure user satisfaction and provide professional customer support.
WHAT WE OFFER
Immense Growth opportunities.
Highly flexible schedules or have the privilege of setting your own schedule (although, deadlines must to be observed).
Fully remote work.
Mentorship and training
Great career development opportunities in a growing company.
Casual work attire.
About the Company
Do it yourself immigration is a free community-driven step-by-step immigration tutorial guide meant to educate the general public about the step-by-step process involved in applying, filing, and processing an application.